Warranty

Warranty

For all of our props we give warranty:

  • For fire props, and other props of Lite series our warranty is 2 months.

If during warranty time you find production defect we replace or adjust defective item for free. All delivery costs are on Buyer.

Our principle is: If there we find system defect in design we eliminate it in production line. Therefore even if out of warranty props lose functionality not due to wear out please contact us and tell us what happened and how. We try to help you to restore the fault.

Refund and exchange of goods

We give 100% moneyback warranty within 30 days of purchase (receiving parcel). If you are not satisfied by our props you can return it withing a month. Props should have salable condition (full set, no traces of usage, no scuffs, fire props shouldn't be burned).

In case of returning props delivery costs assigned to the Buyer.

If you receive deffective props or there was mistake in model or quantity we send free replacement and compensate your postage expences for sending deffective item back to us.

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New website with Pixel Props and Digital Poi

ignispixel.com

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Fire props are currently not available to order.

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Reviews about us

I recently purchased a 2 sets of Digital Poi: The 160 HD LED and the 48HD LED poi! These props are absolutely amazing mind melting epic! The image quality is outstanding :) But what makes Ignis shop really good is their amazing customer service and support. I had a million questions before buying these props and they were all answered almost instantly. Ignis for life ;)

Bruno Kopf, Austria

Buying from Australia and had so many questions. These guys kept me informed about postage, shipping and all other information I could ask for. It shipped quickly and the fire fans I purchased are even more beautiful in real life than what is advertised on their website. They are obviously durable, well made and they are beautiful fire fans. I don't think I'll buy my fire props from anywhere else in the world. Thank you Russia for Ignis!!

Sera-Jane Ghaly, Australia

I ordered LED Ignis Poi - remained extremely satisfied! 84 modes makes each performance truly unique! It is also very pleased with the excellent organized customer feedback by ignis-shop - the status of the order can be found very quickly and in different ways. I'm very glad that I found this store and now I advise it everyone!

Ilya Kashin

Well I took my fan-lotuses :) Just gorgeous! Long dreamed about such geometry, but nowhere found with seven wicks. Guys, thank you very much for realizing my dream!)) Light, beautiful, comfortable, in a word - excellent! We order in your store not the first time, everything has very high quality! Thank you for what you have! Order for a second pair of LED poi is on the approach. Only Ignis!

Natalia Didenko

(These reviews were translated from Russian)

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